經常問的問題
購買政策
不，這不是強制性的。我們的客戶退房讓您能夠迅速完成購買。
除非標示為「已售出」，否則所有商品均可出售，並可直接通過網站購買。在您下訂單後，您將首先收到一封確認該訂單的電子郵件。
我們將通過發送電子郵件來確認我們的接受，該電子郵件將確認藝術品可用，並且我們正在處理您的訂單。如果我們無法提供藝術品，我們將通知您並迅速全額退款。
我們在「藝術品」頁面左側的聰明篩選器讓您能夠專注於您喜愛的藝術品。當您做出選擇後，只需點擊任何藝術品，您就能查看其詳細信息。然後，您可以點擊螢幕右側和左側的箭頭，發現您之前篩選過的所有藝術品。
對於網站上的所有藝術作品，我們提供一張將其數位插入真實房間的圖片，讓您能夠評估比例並對其在真實環境中的第一印象。
如果您心中有一個想要購買的藝術品的擺放位置，但想先確認它在那個地方的樣子，您可以通過電子郵件發送一張您牆壁的高品質照片給我們，我們將為您準備一個效果圖。
此外，在某些情況下，根據藝術家和客戶的位置，我們可能能夠安排一次觀看。
如需更多資訊，請隨時聯繫我們，電子郵件地址為contact@ideelart.com。
IdeelArt 是一個完全可交易且安全的電子商務平台，接受 Visa、Mastercard、Maestro、American Express 和 PayPal。
您也可以選擇通過電匯或支票付款。
所有價格均以英鎊固定，所有購買僅以英鎊處理。
您可以以英鎊、美金、歐元、加元、瑞士法郎和人民幣查看整個 IdeelArt 網站：只需點擊位於網站標題的貨幣下拉菜單並選擇您的貨幣。轉換基於匯率，並每日更新，因此以英鎊以外的貨幣披露的價格可能會有所波動。
訂單的取消在交貨後30天內是允許的。請查看本常見問題解答的退貨和退款政策部分以獲取更多信息。
藝術作品分佈在世界各地的藝術家工作室，因此我們無法在購買前安排觀看。然而，在某些情況下，根據藝術家和您的位置，我們可能能夠安排觀看。請隨時聯繫我們，電子郵件地址是 contact@ideelart.com 如需更多資訊。
IdeelArt 作為藝術家與藝術買家之間的中介。所有在 IdeelArt 上展示的藝術作品均由您直接從藝術家那裡合法獲得。這確保您所購買的藝術作品是 100% 真品。
所有藝術作品均由藝術家簽名並附上直接開立的發票，並由我們的合作夥伴 Tagsmart 發出安全的真品證書，為您提供額外的真品證明。
SHIPPING, INSURANCE AND TAX
No. IdeelArt provides a free delivery service, worldwide, for all artworks. All deliveries on IdeelArt are fully insured. The delivery might however be subject to import duties, which are due by the buyer.
We use professional carriers such as DHL, FedEx, UPS as well as fine art handling companies. The carrier selected will depend on the artwork’s origin, the shipping destination and any special packaging/handling requirements.
Processing and shipping times may vary according to the purchased artwork, its origin, type of packaging, and the shipping destination. Most orders are processed and shipped within a week. However, some orders may be processed faster, while others might take more time, particularly if they require special packaging or handling.
When your order is shipped, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
All packages must be accepted and signed for upon delivery.
Due to the valuable nature of artworks, packages should not be left unattended.
We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
We also advise you to keep the packaging if you consider returning the artwork.
If you are buying artworks from an artist based outside of the country where the artwork is delivered, you may have to pay import duties or taxes upon receipt of the artwork.
You will be responsible for payment of those duties and taxes. Please contact your local customs office for further information before placing your order.
Typically, import "duties" correspond to the domestic VAT applicable to works of art. Note that VAT rates for artwork sales are often reduced.
There are no import duties for artworks located in the EU that are delivered within the EU.
We will always try to send your artwork wherever you are located, worldwide.
Certain destinations may be more complicated to reach, but so far, we never failed to deliver an artwork, even in the most remote locations!
RETURN AND REFUND POLICY
We want you to be completely satisfied with your order. Under our return policy, if for any reason you are not happy with your purchase of an artwork, you can cancel your order within 30 days of its delivery and you then have 14 days to ship the artwork back to the artist.
Yes you can. Your satisfaction is our first priority. We strongly advise you however to make sure that the artwork is kept in perfect condition, and that you keep the original packaging to ensure the smoothest possible return process. Please note that the cost to ship the artwork back remains your responsibility.
Of course. You can cancel an order at any time before receiving the artwork.
However, if the shipping already started, then the cost to ship the artwork back will be your responsibility.
Just let us know by emailing us at contact@ideelart.com providing your order number.
Provided that the artwork is returned in perfect condition and within our free 30 Days trial period, you will receive a full refund for the price paid for the artwork. Please note that the cost to ship the artwork back remains your responsibility.
To return an artwork, please follow the following guidelines:
- Repackage the artwork in its original condition using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely.
- Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
- Email all shipping details including tracking number to contact@ideelart.com.
Please note that IdeelArt is not responsible for undelivered returns, we would therefore strongly recommend you to insure the shipping when returning an artwork.
We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.
In the unfortunate event that your order arrives damaged, we ask you to immediately take pictures of the artwork and of the shipping container it arrived in and email us immediately at contact@ideelart.com, quoting your order number and state whether you would like a replacement or a refund.
We will be quickly in touch, and we will organise the return of the artwork.
Refund will be arranged swiftly after the returned artwork has been received, by the method you used to pay via the website.
Unless you return an artwork damaged during delivery, the return shipment costs remain your responsibility.
